✔️ La Contessa Kastélyhotel Szilvásvárad Cancellation policy
In case of individual orders, all services can be cancelled for free up to the fifth day before the planned arrival. For renouncements received within 5 days, but 2 days before the planned arrival, 1 day’s costs are to be paid as renouncement fee, in case of ordering a package, the costs of one day according to package price is required. For renouncements received less than 2 days before arrival, or in case of „no show”, the guest is obliged to pay all the costs of the reservation as a renouncement fee.
This may vary during peak periods or concerning individual packages.
Any modification or cancels regarding catering can be made without financial penalty 24 hours before the given time point. Disregarding the exact time of the orders, the time points are taken as 11:00 a.m. in case of lunch and 17:00 p.m. in case of dinner.
As for catering, modifications or renouncements received less than 24 hours before, or in case of no renouncements, 100% of the price of the cancelled meal without drinks is to be payed.